Last updated on 27 July 2025
FidForward, Inc. (“FidForward”, “we”, or “us”) offers an AI-powered talent sourcing and recruitment platform to help organizations discover and engage with job candidates. We are committed to ensuring your privacy and the legal use of your personal data.
This Privacy Policy applies to our website at https://fidforward.com, our talent sourcing platform, browser extensions, and related applications (collectively, the ‘Services’). We encourage you to read this Privacy Policy carefully before using any of the Services.
By using FidForward you agree to the collection, use, and processing of information in accordance with this policy.
Words with capitalized initial letters have defined meanings under the following conditions. These definitions have the same meaning regardless of whether they appear in singular or plural forms.
For the purposes of this Privacy Policy:
When you create an account, use our services, or interact with our website, we may collect the following personal information:
Account Information:
Professional Information:
Integration Data:
Usage and Analytics Data:
From Public Sources: When candidates have publicly available professional profiles, we may collect:
Data Sources:
We do not collect sensitive personal data such as health information, political affiliations, or protected characteristics from any sources.
FidForward uses artificial intelligence and machine learning to provide effective talent sourcing capabilities. Specifically:
AI-Powered Matching: We use AI algorithms to match job requirements with candidate profiles, analyze candidate suitability scores, and generate recruitment insights.
Automated Message Generation: Our platform can generate outreach messages and email sequences using AI, though all communications require user review and approval before sending.
Search Enhancement: AI helps improve search accuracy by analyzing job descriptions and extracting relevant keywords, skills, and requirements.
Third-Party AI Providers: We may use third-party AI services to power certain features. We do not allow these providers to train their AI models using your data, and we require them to delete your data within 30 days unless otherwise required by law.
Opt-Out Options: As a customer, you may request to opt out of AI-powered features. To do so, contact privacy [at] fidforward.com.
We automatically collect certain information when you use our Services through cookies and similar tracking technologies:
Device and Browser Information:
Usage Analytics:
Cookie Categories:
You can manage your cookie preferences through our cookie consent banner or browser settings.
Our legal bases for processing your personal information are:
We use personal information about our users for the following purposes:
To Provide Our Services:
To Improve and Personalize Services:
For Communication:
We process job candidate information to help our customers discover and engage with talent:
Talent Sourcing: Candidate profiles are searchable by our customers to identify potential job matches based on skills, experience, and other professional qualifications.
Contact Facilitation: When customers purchase contact reveals, we provide candidate contact information to facilitate recruitment outreach.
Matching and Analytics: We analyze candidate data to improve search accuracy and provide insights about talent pools and market trends.
Customer-Specific Data: Information that customers upload about their own candidates is only accessible to that specific customer and not shared with others.
We may disclose personal information to the following categories of recipients:
Authentication Services: Clerk.dev processes user authentication and account management data on our behalf under strict data processing agreements.
Analytics and Marketing: With your consent, we share usage data with:
AI and Technology Providers: We may share limited data with AI service providers to power platform features. These providers:
Contact Data Providers: We work with third-party data providers to obtain publicly available professional contact information for candidates. This contact data is retained for a maximum of 2 years and is automatically deleted after this period.
Email Services: Resend and other email service providers process email communications on our behalf for platform notifications and marketing (with consent).
Candidate Data Sharing: We share job candidate profile information with our customers for recruitment purposes. This includes professional qualifications, experience, and contact information (when purchased).
Organization Data: Within customer organizations, authorized team members can access shared searches, campaigns, and candidate data.
Legal Compliance: We may disclose information to law enforcement, government authorities, or private parties when required by law or to protect legal rights.
Business Transfers: In connection with any merger, acquisition, sale of assets, or other business transaction, personal information may be transferred to the acquiring entity.
Professional Advisors: We may share information with lawyers, auditors, accountants, and other professional service providers as needed for business operations.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, in accordance with our retention policies and applicable laws.
User Personal Data:
Organization Data (remains after user deletion):
Integration Data:
Candidate Profile Data:
We consider the following when determining appropriate retention periods:
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Right to Access (Right to Know): You may request information about the personal information we have collected about you, including the categories of information, sources, purposes, and third parties with whom it’s shared.
Right to Rectification: You may request correction of inaccurate or incomplete personal information.
Right to Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
Right to Data Portability: You may request a copy of your personal information in a portable, machine-readable format.
Right to Object: You may object to certain processing of your personal information, particularly for direct marketing purposes.
Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, you may:
Identity Verification: We may ask for specific information to verify your identity before processing your request.
Response Time: We will respond to your request within 30 days (or as required by applicable law).
Authorized Agents: You may designate an authorized agent to make requests on your behalf by providing written authorization.
When you delete your FidForward account:
Marketing Communications: Unsubscribe links in all marketing emails or contact privacy [at] fidforward.com
Analytics Cookies: Manage preferences through our cookie consent banner
Data Collection: Contact us to opt out of non-essential data collection
Candidate Database: If you’re a job candidate, you may request removal from our searchable database by emailing privacy [at] fidforward.com. We will manually remove your data within 48 hours of your request.
We employ technical, organizational, and physical safeguards designed to protect the personal information we collect:
Technical Safeguards:
Organizational Measures:
Physical Security:
However, no security measures are completely failsafe, and we cannot guarantee the absolute security of your personal information.
Personal information may be transferred to and processed in the United States and other jurisdictions where we or our service providers operate. These jurisdictions may not provide the same level of data protection as your home country.
When we engage in cross-border data transfers, we ensure appropriate safeguards are in place:
FidForward, Inc. is the data controller responsible for the personal information described in this Privacy Policy.
For users in the European Economic Area, United Kingdom, and Switzerland, you have the right to complain to your local data protection authority about our collection and use of your personal information.
California residents have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
CCPA Rights:
Do Not Sell My Personal Information: We do not sell personal information to third parties. We may share information with service providers for business purposes as described in this Privacy Policy.
CCPA Categories of Personal Information We Collect:
How to Exercise CCPA Rights: Email privacy [at] fidforward.com with your request. We will respond within 45 days and may request verification of your identity.
Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without proper consent, we will delete it promptly.
Our Services may contain links to websites and online services operated by third parties. We are not responsible for the privacy practices of these third-party sites. This Privacy Policy does not apply to third-party websites, and we encourage you to review their privacy policies before providing any personal information.
We reserve the right to modify this Privacy Policy at any time. When we make changes:
We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
Email: privacy [at] fidforward.com
For specific questions about your personal data or to exercise your privacy rights:
Email: privacy [at] fidforward.com
For account or service-related questions:
Email: privacy [at] fidforward.com
Website: Contact support through the support widget on any page
If you are not satisfied with our response to your privacy request, you may submit an appeal to privacy [at] fidforward.com with the subject line “Privacy Rights Appeal.”
Effective Date: This Privacy Policy is effective as of July 27, 2025, and applies to all information collected by FidForward on or after this date.
